Privacy Policy
What is the purpose?
A person has the right to have their personal information and privacy kept secure. Ability Plus WA must have practices and systems in place to ensure this occurs within every area of Ability Plus WA business.
Who needs to know about this Policy?
- Ability Plus WA Staff
- Ability Plus WA customers
- Contractors
- Volunteers and students
- Supporters
What is Ability Plus WA Policy?
- We value your privacy and take reasonable steps to protect personal information received from customers, families, volunteers, prospective employees, service providers, sponsors and community partners.
- We are bound by the Privacy Act 1988 and Australian Privacy Principles as well as other related laws protecting privacy, including state and territory health information legislation.
- When you give your personal information to us, you consent to our collection, use and disclosure of your personal information in line with this Privacy Policy and any contract, agreement, or other arrangement between us (if any).
- We take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete, up-to-date and relevant to what we do.
- We only collect personal information from you that is necessary for us to provide a service or product to you.
- Photographs, audio, or video may be taken of you and we will seek your consent if these are to be used.
- We complete billing and administration activities including measuring and assessing the level of support you receive.
- You may choose to have your name and address removed from our database by contacting us.
- We run events, promote and look for support for our events and other activities by sending marketing materials. You can ask us to stop sending you promotional and marketing material by contacting us.
- We collect your personal information for our general business operations if you are contracted to, or are employed by, our suppliers (including service and content providers), contractors and agents.
What information do we collect?
Your Personal Information
The personal information we collect will depend on your relationship with us and the service you have requested. It may include:
- Your name, Addresses, Email Address, Phone Number, Date of birth, Gender, Identification details
- Payment information in connection with a service
- Needs and Circumstances (such as living or financial circumstances)
- Internet protocol (IP) address or domain when using our website
- If you use social media to interact with us, any information that you allow the social media site to share with us
- Your working history.
Your Sensitive Information
Sensitive information will only be collected if it is specifically required for operational reasons.
The sensitive information that we collect may include:
- Racial or ethnic origin
- Political opinions
- Religious or Philosophical beliefs or Affiliations
- Membership of a professional or trade association
- Membership of a Trade Union
- Sexual Orientation
- Details of Health, Disability or Criminal record
There are some exceptions which include:
- we need to collect it by law
- When the information is necessary for a legal claim.
Anonymity and Pseudonym
- Whenever it is lawful and possible, supporters have the option of being anonymous or using a pseudonym when dealing with us.
- If you are receiving a service from us, you cannot be anonymous or use a pseudonym because we need your personal information to provide you the service.
Government Identifier
- Sometimes we are required to collect government identifiers, such as your tax file number, Medicare number or Pension card number.
- We do not use or disclose this information unless we need to by law or you have consented to disclose this information to a third party.
How do we collect your Personal Information?
- We generally collect information directly from you.
- Sometimes we may need to collect information about a customer from a third party, such as a parent, carer, guardian, substitute decision maker, health service provider, government or similar agency or the customer’s educational institution or workplace.
- We do this if the customer has consented for us to collect the information in this way or where it is not reasonable or practical for us to collect this information directly from the customer.
How do we Use and Disclose your Personal Information?
Customers
- Provide our services
- Record communication with you
- Communicate with you by phone, email and other electronic means to distribute our publications, promotional material, host events, raise awareness about our services and respond to queries and complaints.
- Provide and improve services to our customers and their family members by Assessing, providing and finding services, information, advice and assistance. This includes supporting substitute decision makers and others, including third party service providers, in your support.
Ability Plus WA Privacy Policy Last Update: 8 May 2024